How should interpreters handle feedback from clients regarding their services?

Welcoming feedback constructively is essential for interpreters as it plays a crucial role in their professional development and the overall improvement of service quality. Interpreters operate in dynamic environments where effective communication is the key to facilitating understanding between parties. By actively seeking and valuing client feedback, interpreters can identify areas where their skills may be lacking or where their services may have a greater impact.

Constructive feedback provides interpreters with insights into their performance and how clients perceive their work. It encourages a growth mindset, enabling interpreters to refine their techniques, adapt to different contexts, and address any misunderstandings that may arise during interpretations. This continuous improvement aligns with the principles of professionalism and accountability set forth in the RID Code of Professional Conduct.

In contrast, dismissing feedback as unimportant undermines the potential for growth and does not demonstrate a commitment to service excellence. Relying solely on written feedback restricts the opportunities for immediate dialogue and clarifications, which could be beneficial. Likewise, asking clients to justify their feedback can create an adversarial atmosphere, which is not conducive to fostering trust and open communication. Thus, constructing a culture of openness towards feedback enhances the interpreter's relationship with clients and promotes better service delivery.